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    Return & Exchange Policy

    Returns


    Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused unworn and in the same condition that you received it. It must also be in the original packaging with original tags.

    If you need to return an item please Start a Return Here

    Once approved for a return we will provide you with the address to return it to.

    We do not accept returns on products that are of an intimate nature.

    Additional non-returnable items:
    Gift cards
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to our manufacturer.

    Parties and Events

    Platooners endeavors to process and ship every order as fast as possible within our stated order processing & shipping times, which you can see here.  It is the customer's responsibility to ensure they order their items within enough time for special occasions, parties, and events.  Please note order processing & shipping transit times are business days only this does not include weekends & public holidays.  We do not accept refunds outside of our stated order processing and shipping timelines.

    Order Cancelation

    Unfortunately, once an order is placed it cannot be canceled as it goes into automatic fulfillment immediately at our fulfillment center.

    Order Changes

    Unfortunately once an order is placed it cannot be changed as it goes into automatic fulfilment immediately at our fulfilment center.

    Delivery Address Changes

    Unfortunately once an order is placed it cannot be changed as it goes into automatic fulfilment immediately at our fulfilment center.

    Defective Items

    If you receive a defective item we will replace the item right away via a store credit.  If they item is out of stock it will subject to a store credit.  If you have received a defective item please Start a Reuten Here.

    Out Of Stock Items

    Platooners makes every effort to ensure stock levels are accurately represented in our store.  However, during sales events and product launches, we can run out of stock of an item.  Please note items that are out of stock will be refunded in a store credit. 

    Lost in transit orders

    On rare occasions that an order is lost in transit or stolen which is out of our control, we will re-issue you with a new shipment of your item free of charge.  In special circumstances, we may offer a store credit instead.

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    Exchanges (if applicable)

    To be eligible for an exchange, your item must be unused unworn and in the same condition that you received it. It must also be in the original packaging with original tags.  If we are sold out of an item you need to exchange for a different size we will issue you with a store credit only.

    If you need to exchange an item please Start a Return Here.


    Shipping For Returns & Exchanges


    You will be responsible for paying for your own shipping costs to return your item(s). Shipping costs are non-refundable. 

     We will ship the item back to you at no cost.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    Please ensure you purchase tracking for your return.  Platooners will not be held responsible for missing returned items.

    You can start a return by clicking here.