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FAQS

MY ORDER

 

How do I place my order?

Simply choose your style/size on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

I am so excited to receive my order!  How do I check my order status?

Just enter your order information on the Track My Order page to track your order status.

I have changed my mind can I cancel or change my order?

When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.

Please note not all requests can be accommodated as we work on your orders as soon as possible. 

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would  like to change it for in your email and we’ll do our best to help you!

I have placed my order, but I have not received my tracking number info yet?

We will send you your tracking information as soon as it becomes available, this happens automatically and will continue to automatically update you as your order progresses.

First, double check your spam folder and other email accounts. 

Can’t find it? Don't panic, just contact us and one our customer representatives will help you!

Are Platooners products sold at any other retailers?

No. Platooners products are exclusively sold online at Platooners.com

 

PAYMENT 

 

What type of payments do you accept?

We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Paypal and Apple pay.

When will my credit card be charged?

Just after your order has been successfully placed.

 

SIZING

 

What type of fit do your clothes have?

Our clothing has a slim fit to ensure you get the best fit for your body.  When deciding on size at Platooners it is always best to go up in size rather than down as our sizes have a snug fit. See our size guide.

 

SHIPPING & DELIVERY

 

When can expect to receive my package?

Every single item will be processed max 48h after you order. After your order is processed it will take 7-14 business days to arrive.

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates above.

Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.

When will my credit card be charged?

Just after your order has been successfully placed.

Can I track my order?

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!

Please note: 
It may take up to 24h for your package to show up in the forwarder's tracking system. 

I never received my package what should I do?

If your item has not arrived within 45 days, contact customer service through our Contact Us page and we will do our best to help you!

How much is shipping?

Free shipping for all orders! For more shipping info click here.

International buyers!  Will I be charged for duties or customs when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

For more information on this click here.

 

RETURNS & REFUNDS

 

What is your return & refund policy?

We will always do everything within our power to make sure you are happy with your purchase. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused unworn and in the same condition that you received it. It must also be in the original packaging with original tags.

 Please see our Returns & Refund Policy here.