FAQS

Simply choose your style/size on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

Just enter your order information on the Track My Order page to track your order status.

Unfortunately once an order is placed it cannot be canceled as it goes into automatic fulfilment immediately at our fulfilment center.

Usually your order will already be packaged and dispatched by the time we can intercept our fulfilment process.  Please contact support@platooners.com. 

We will send you your tracking information as soon as it becomes available, this happens automatically and will continue to automatically update you as your order progresses.

First, double check your spam folder and other email accounts. 

Can’t find it? Don't panic, just contact us and one our customer representatives will help you!

No. Platooners products are exclusively sold online at Platooners.com

We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Paypal, Apple pay, Google Pay & AfterPay.

Just after your order has been successfully placed.

Our clothing has a slim fit to ensure you get the best fit for your body.  When deciding on size at Platooners it is always best to go up in size rather than down as our sizes have a snug fit. See our size guide.

Order processing is 1-5 business days. After your order is processed it will take 7-14 business days to arrive.

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates above.

Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.

Just after your order has been successfully placed.

A tracking number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!

Please note: 
It may take up to 24 hours for your package to show up in the tracking system. 

If your item has not arrived within 20 days, contact customer service through our Contact Us page and we will do our best to help you!

Click Here For Shipping Rates

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

For more information on this click here.

We will always do everything within our power to make sure you are happy with your purchase. 

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused unworn and in the same condition that you received it. It must also be in the original packaging with original tags.

 Please see our Returns & Refund Policy here.