FAQS
Sizing
FIT GUARANTEED
That's right. If your Platooners gear doesn't fit EXACTLY how you want, you can start a size forgiveness return using our gaytastic return process and we'll get you a different size faster than you can download Grindr.
As our products are enjoyed by gay men worldwide we have found that having specifically US or EURO sizes confuses people. As we are here to make your life easier we have created custom Platooners measurements for each individual item.
So please measure and check each product's guide accordingly thank you!
If you are a first time shopper and your purchase does not fit we will replace up to 3 items to a different size FREE of charge!
Need to start an exchange or return? Click Here.
Our clothing has a slim fit to ensure you get the best fit for your body. When deciding on size at Platooners it is always best to go up in size rather than down as our sizes have a snug fit. See our size guide.
My Order
Simply choose your style/size on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
Just enter your order information on the Track My Order page to track your order status.
Unfortunately once an order is placed it cannot be canceled as it goes into automatic fulfilment immediately at our fulfilment center.
Unfortunately once an order is placed it cannot be canceled as it goes into automatic fulfilment immediately at our fulfilment center.
We will send you your tracking information as soon as it becomes available, this happens automatically and will continue to automatically update you as your order progresses.
First, double check your spam folder and other email accounts.
Can’t find it? Don't panic, just contact us and one our customer representatives will help you!
No. Platooners products are exclusively sold online at Platooners.com
You can start a return or exchange by visiting our Returns Centre Here. Please see our Returns & Exchange Policy here.
Payment
We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Paypal, Apple pay, Google Pay & AfterPay.
Just after your order has been successfully placed.
Please contact us by visiting our contact page. will gladly be able to assist you with any questions relating to Orders, Order Modifications, Shipping, Returns, & Cancellations.
Shipping
Unfortunately once an order is placed it cannot be canceled as it goes into automatic fulfilment immediately at our fulfilment center.
Order processing is 1-2 business days. After your order is processed it will take 5 -10 business days to arrive.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates above.
Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.
If your item has not arrived within 20 days, contact customer service through our Contact Us page and we will do our best to help you!
