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    FAQS

    My Order

    Simply choose your style/size on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

    We’ll prepare your order and let you know when it's on its way!

    Just enter your order information on the Track My Order page to track your order status.

    Unfortunately once an order is placed it cannot be canceled as it goes into automatic fulfilment immediately at our fulfilment center.

    Unfortunately once an order is placed it cannot be canceled as it goes into automatic fulfilment immediately at our fulfilment center.

    We will send you your tracking information as soon as it becomes available, this happens automatically and will continue to automatically update you as your order progresses.

    First, double check your spam folder and other email accounts. 

    Can’t find it? Don't panic, just contact us and one our customer representatives will help you!

    No. Platooners products are exclusively sold online at Platooners.com

    You can start a return or exchange by visiting our Returns Centre Here.  Please see our Returns & Exchange Policy here.

    Payment

    We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Paypal, Apple pay, Google Pay & AfterPay.

    Just after your order has been successfully placed.

    Please contact us by visiting our contact page. will gladly be able to assist you with any questions relating to Orders, Order Modifications, Shipping, Returns, & Cancellations.

    Sizing

    Our clothing has a slim fit to ensure you get the best fit for your body.  When deciding on size at Platooners it is always best to go up in size rather than down as our sizes have a snug fit. See our size guide.

    Shipping

    Unfortunately once an order is placed it cannot be canceled as it goes into automatic fulfilment immediately at our fulfilment center.

    Order processing is 1-5 business days. After your order is processed it will take 7-14 business days to arrive.

    Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates above.

    Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.

    If your item has not arrived within 20 days, contact customer service through our Contact Us page and we will do our best to help you!

    Free worldwide for orders over $75 USD.  For orders under $75 USD - Click Here For Shipping Rates

    Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

    Please check with your country's customs office to determine what these additional costs will be. 

    For more information on this click here.